Customer Service Centre
Whats coins can be mined with what algorithm? Browse the customer service directory and see below the FAQ's to the most frequently asked questions.
Top Questions
Terra Solis Mining is a Cryptocurrency cloud mining service that offers an easy and safe way to purchase hashpower without having to deal with complex hardware and software setup. We offer hosted cryptocurrency mining services and a variety of mining related solutions to small and large scale customers. The combination of our algorithmic trading framework, mining infrastructure, and mining farm-management software. Our team of mining experts with extensive knowledge of the digital currency sector specializes in building the most efficient and reliable mining facilities.
It’s quick and very easy! As soon as we receive your payment your contract will be added to your profile, and you can immediately start mining. Depending on the blockchain algorithm you select and the associated mining service agreement you enter into, you can either mine native cryptocurrencies directly or allocate your hashpower to other cryptocurrencies (marked with AUTO), and even choose a specific allocation for them. For example: 60% LTC, 20% BTC and 20% DOGE. The first mining output is released after 48 hours, and then a daily mining output will follow.
Remark: Every day of mining will be processed and sent to your account in the following 24 hours after the mining day is over.
Please refer to section “When do I get my mining output?” for more details.
We do not publish a list of pools we are using. Our main criteria for a good pool are: reliability, fee structure and reject rate.
We use at least use two different pools (in some cases we use up to four) for each coin. This is to preserve the decentralized nature of the crypto networks! If we become aware that a pool is getting close to 50% share, we will switch away from it and use a backup instead.
On the first glance one might think that buying miner X is slightly cheaper than hosted mining. However, there are a number of “hidden” costs related to purchasing and maintaining a miner that change the economics significantly:
Shipping costs: few merchants will cover this, but in most cases they will charge you extra.
Customs dues / VAT: if it is an international delivery you will likely have to pay customs dues and VAT; generally this has a huge impact on the total cost of your mining equipment.
Delivery time: when you pay for your device you have to wait until the miner is packaged and shipped; if it is held up in the customs this can take weeks. And during that time you cannot mine at all (“opportunity costs”). You have to wait and hope. And if the merchant has a stock shortage; it is you who has to wait. With Terra Solis Mining you pay and get your hashpower immediately online. No delays!
Costs for additional equipment: when buying miners from larger retailers you often have to buy additional equipment like an extra PSU that matches the electricity specs for your country, control units and specific shelves to store them efficiently. This adds up significantly to the overall price for hashpower.
Setting the system up: when the device finally arrived you have to assemble and configure it. Beginners often underestimate the amount of work and technical knowledge that is needed to bring the device up and optimize its settings. People that used the first ASICs spend days and weeks on it. In monetary terms this costs you twice: (i) your time and (ii) lost mining opportunity.
Maintenance: hardware failures, outages and crashes could lead to downtimes between seconds and weeks. If your unit breaks you have to return it and start from scratch (by the way: check the guarantee time of your miner; it is often less than a year). With Terra Solis Mining you have a guaranteed uptime of 100%: in case one of your units fails another unit will be switched over and start mining for you the very same second.
Electricity: having the machines at home not only brings heat and noise, but also an increase of your electricity bill; an important factor that many underestimate.
Please do not get us wrong: we do not want to discourage anyone from mining at home! We are often asked about prices and realized that many users do not know about all the hidden costs. If you compare the true costs, you will notice that our prices are very competitive. We want to provide you the best possible mining experience, so that you can focus on mining your favorite coins (and we take care of the rest).
You are able to mine Bitcoin and various altcoins directly via our mining allocation page*. The availability of cryptocurrencies you can mine depends on the contract you have chosen.
You must allocate your hashpower in order to determine the cryptocurrency received for your mining output. If no allocation has been made, the mining output will default to the following for the given blockchain algorithm:
SHA-256 contract - Bitcoin
X11 contract - Dash
CryptoNight contract - Monero/Monero Classic
Scrypt - Litecoin
Equihash - Zcash
Terra Solis Mining allows its clients to mine different types of coins at the same time. You decide which coins you prefer and you can allocate hashpower accordingly.
Each mining algorithm is set up with a default delivery cryptocurrency. The Terra Solis Mining Auto-Allocation will apply to all cryptocurrencies which cannot be mined directly.
Most cryptocurrency protocols utilize different proof-of-work mining algorithms to enforce their blockchain rules. Please be aware that blockchain developers may make changes to features and specifications of the algorithm over time, which can result in the elimination of support for and/or a different use of chips utilized by Terra Solis Mining.
Since third-party calculators are a popular way of estimating mining performance, we recomend: https://www.cryptocompare.com/mining/calculator/btc?HashingPower=13500&HashingUnit=TH%2Fs&PowerConsumption=1350000&CostPerkWh=0.06&MiningPoolFee=3
When evaluating the benefits, please keep in mind that mining, and using our service, is subject to a daily maintenance fee (if applicable to your mining plan) which must be deducted from the daily mining rewards.
The results of cryptocurrency mining highly depend on the price and the network difficulties of the given cryptocurrencies that you are mining. Neither of those can be predicted, so each customer must make an independent decision about the benefits of cryptocurrency mining and, in doing so, should consider the risks and their own circumstance when choosing whether to mine.
Some of our products have a maintenance fee attached.
The maintenance fee covers all costs related to mining including, inter alia:
electricity cost
cooling
maintenance work
hosting services
The fee is fixed in USD but deducted from the daily mining rewards in the natively mined coin on a daily basis. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase.
We currently accept the following payment methods:
credit/debit card: Visa, Mastercard
cryptocurrencies: Bitcoin, Litecoin, Dash
Credit card purchase limits per user account:
Successful purchases per day: 5
Successful purchases per week: 10
Minimum purchase amount: 10.00 USD
Maximum transaction limit: 6,000 USD
Daily purchase limit: 25,000 USD
Monthly purchase limit: 25,000 USD
Cryptocurrency purchase limits per user account:
Successful purchases per day: unlimited
Successful purchases per week: unlimited
Daily purchase limit: unlimited
Monthly purchase limit: unlimited
NOTE: In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or cloud mining services via credit/debit card. They call it ‘cash advance’. If considered, please contact your bank beforehand for further information.
A mining day usually starts at 00:00 UTC and ends at 23:59:59 UTC so your miners will mine for you 24 hours a day and act exactly according to your settings (see “mining allocation”).
We have a lot of scripts running, and there are numerous checkups that are being done, which even include checking some parts of the process manually, to maximize mining outputs for our customers.
Therefore, as a result of that, the time between two outputs can (and will) occasionally be longer than 24 hours. On the other hand, it can also be shorter than 24 hours. The fact is, you will receive a mining output for each mining day. Please ensure that you provide a wallet address for each coin you mine.
Keep in mind that all of our mining outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer.
Also, when you order via debit/credit card, your mining outputs will be held for 30+2 days, as stated in the Terms of Service. We do so because of fraud and security reasons. Once the month passes, the full amount will be released.
Keep in mind that the quality and promptness of our response also depends on the request you have submitted. Our topic drop down menu has several options, and if the wrong form is used, it can delay the resolution of the ticket.
Customer service is our highest priority! Making decisions is not only about having a good feeling but also about understanding the business concept in detail. Therefore, if you need any help, our agents are always available to assist you.
Feel free to contact us anytime via ticket from the “Contact Customer Service” section at the bottom of this page.
We aim to get back to you within 24 hours.
We are looking forward to hearing from you.
Frequently Asked Questions
This may happen for a number of reasons. Please contatc us via a support ticket below.
This may happen for a number of reasons. Please contacts us via a support ticket below.
We do not control the market evolution and thus we cannot control the mining rewards. There are certain factors which may affect your outputs depending on the product you have purchased.
This is the way your mining outputs will mostly vary:
1. It may happen that due to the lower mining output, the global interest in mining the natively mined coin of your contract diminishes. This would mean a decrease in the mining difficulty, which would also have a positive impact increasing your mining outputs. Conversely, if difficulty rises, your output will decrease.
2. If you change your allocation to any of the available AUTO coins (not natively mined), your mining outputs will be traded from the coin that is natively mined to the selected AUTO coin(s). Therefore, the exchange rate will affect your mining outputs.
Also keep in mind that some of our products have maintenance fees attached.
You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase, or via our Pricing page: https://www.terrasolis.com/pricing
For any further questions regarding your contract, feel free to contact us via our web form or the “Contact Customer Service” section below.
When evaluating the benefits, please keep in mind that mining, and using our service, is subject to a daily maintenance fee (if applicable to your mining plan) which must be deducted from the daily mining rewards.
The results of cryptocurrency mining highly depend on the price and the network difficulties of the given cryptocurrencies that you are mining. Neither of those can be predicted, so each customer must make an independent decision about the benefits of cryptocurrency mining and, in doing so, should consider the risks and their own circumstance when choosing whether to mine.
Due to security measures, your account can only be unlocked by customer support. Please submit a ticket via the web contact form below and we will unlock your account for you. Before submitting, make sure you enter the primary e-mail address of your Terra Solis Mining account, or else we won’t be able to help you.
For security reasons, we only allow the deactivation of the 2FA code through a personal dialog via ticket.
Please scroll down to the web contact form, and we will send you the instructions on how to confirm your account ownership. Before submitting the ticket, please make sure you enter the primary e-mail address of your Terra Solis Mining account, or else we won’t be able to help you.
We currently accept the following payment methods:
credit/debit card: Visa, Mastercard
cryptocurrencies: Bitcoin, Litecoin, Dash
Credit card purchase limits per user account:
Successful purchases per day: 5
Successful purchases per week: 10
Minimum purchase amount: 10.00 USD
Maximum transaction limit: 6,000 USD
Daily purchase limit: 25,000 USD
Monthly purchase limit: 25,000 USD
Cryptocurrency purchase limits per user account:
Successful purchases per day: unlimited
Successful purchases per week: unlimited
Daily purchase limit: unlimited
Monthly purchase limit: unlimited
NOTE: In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or cloud mining services via credit/debit card. They call it ‘cash advance’. If considered, please contact your bank beforehand for further information.
For your security, we only allow e-mail address modifications after following an identification procedure. Please contact our customer service team via ticket for further information.
We do not offer a wallet service as of yet, but you can find many wallets available online. There are many different wallet types and we do not favor any specific one. Please go to MY ACCOUNT / SETTINGS / WALLETS in your GM profile and you will find a suggestion for every type of wallet. After you set up your address, keep in mind that sometimes it can take up to 48 hours for the change to take effect.
To create a Terra Solis Mining account, simply click on SIGN UP, enter your e-mail address and a secure password, and repeat the chosen password.
Read and agree to the Privacy Policy by checking the box (mandatory), and decide if you’d like to receive occasional e-mails about our offers and discounts (optional).
After you confirm the reCAPTCHA and click on ‘Sign Up‘, go to your e-mail Inbox and verify your e-mail address.* Once you click on the verification link, it will automatically log you into your Terra Solis Mining account.
*In case you did not receive a verification e-mail, please also check your Junk/Spam folder. If you cannot find the e-mail in any of the folders, please go to the Terra Solis Mining ‘Login‘ page, enter the needed info to log in, and there you will be able to select ‘Resend verification e-mail‘.
If you have decided that you want to delete your account and stop being a member of the Terra Solis Mining family, please contact our customer service using your primary e-mail address.
We wish you success in all your future crypto endeavors
Most cryptocurrency protocols utilize different proof-of-work mining algorithms to enforce their blockchain rules. Please be aware that blockchain developers may make changes to features and specifications of the algorithm over time, which can result in the elimination of support for and/or a different use of chips utilized by Terra Solis Mining. You can find more information about that in the Terms of Service before purchase.
As soon as you choose which coin you’d like to mine, you can place your order:
go to the BUY HASHPOWER section on your Terra Solis Mining account
choose your payment method - Credit card (Mastercard, Visa) or cryptocurrencies
use the checkbox and slider to choose your hashrate
click on CONTINUE TO ORDER REVIEW
Read the Terms of Service by clicking on CONTINUE - after you have read them, click on I AGREE
you will be redirected to the payment screen
If you pay with cryptocoins, please transfer the right coin amount to the given address as fast as possible (if the order expires after sending your coins, please get in touch with Customer Service. They will approve your order manually).
If you pay with a credit card, please ensure you follow the procedure and fill out ALL the details on the forms. You may be asked to provide your personal identification by our credit card processor. Your contract will be approved only once your credit card payment has been authorized.
Once paid, your order should be displayed as approved on your Terra Solis Mining account. If this is not so, please contact customer service via our web form or through the “Contact Customer Service” section of your account or issue a support ticket below on this page.
The cost is a one-off payment. In addition, some of our products have a daily maintenance fee, which is deducted from the daily mining rewards. You will find the details about upfront costs and fees in the Terms of Service of your contract.
Some of our products have a maintenance fee attached.
The maintenance fee covers all costs related to mining including, inter alia:
electricity cost
cooling
maintenance work
hosting services
The fee is fixed in USD but deducted from the daily mining rewards in the natively mined coin on a daily basis. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase.
No refunds are accepted as stated in the contract.
Unfortunately, at the moment, that is not possible.
We are working on this! Until then, you can accumulate your mining outputs in your private wallet, and then use them to purchase a new contract.
We only allow 30 minutes for the payment in cryptocurrencies to reach our wallet. After this period, the order will expire. Please try again or contact our customer service team directly to help you set your order manually.
As soon we send out the coins, the transaction is within the blockchain waiting for confirmation. We can assure we send out the transactions with the proper fees but sometimes there are some delays in the blockchain. Unfortunately, we cannot accelerate this process from our end. Please keep in mind that some wallets only show the transactions once a certain number of blockchain confirmations have been reached.
If your contract is not approved, your credit card will not be charged in any case. It may happen though, that the money is retained in your bank. Please contact your bank for further information.
This is probably due to some of your contracts becoming inactive. This means that the mining rewards are not covering the maintenance fee of your associated machines any longer, and thus your contracts have been terminated. Please contact our customer service team directly for further information.
Unfortunately, it is not possible to switch contracts because mining machines have already been associated to it and the mining has started.
simple! - anytime your referral uses your affiliate code, they’ll get a 3% discount on their purchase, and you’ll get the same % off any new contarcts. You’ll be notified by your registered email anytime someone uses your affiliate code.
Promo codes can be used for the purchase of all Terra Solis Mining plans.
How do I use my affiliate code?
Share it! Twitter, Facebook, your brother’s podcast or your mom’s blog - it doesn’t matter where, but get it out there!
Let us know! We really want to hear your feedback, and we mean that - so send your opinions, ideas and thoughts to contatc@terrasolis.com where you will get individual help and support. We’re constantly working to improve our program, and your feedback is needed to make it the best it can possibly be.
We have been in the mining business since 2017, which is unique in the cloud mining business. We’re one the most reliable companies, and we are very serious about the business we’re in.
These are our payment methods:
credit/debit card: Visa, Mastercard
cryptocurrencies: Bitcoin, Litecoin, Dash
Credit card purchase limits per user account:
Successful purchases per day: 5
Successful purchases per week: 10
Minimum purchase amount: 10.00 USD
Maximum transaction limit: 6,000 USD
Daily purchase limit: 25,000 USD
Monthly purchase limit: 25,000 USD
Cryptocurrency purchase limits per user account:
Successful purchases per day: unlimited
Successful purchases per week: unlimited
Daily purchase limit: unlimited
Monthly purchase limit: unlimited
Note that different limits may apply for our special offers. Also, In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or cloud mining services via credit/debit card. They call it ‘cash advance’. If considered, please contact your bank beforehand for further information. If needed, please contact our Customer Service for details.
Contact Customer Service
Keep in mind that the quality and promptness of our response depends on how accurately you fill out the Contact form. please specify in the subject box, and if the wrong topic is used, it can delay the resolution of the ticket.
We are looking forward to hearing from you!
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